Technical Support

In the day-to-day work of a glass plant, special expertise is often necessary, not only when production is interrupted, but also when new technologies are being implemented or plant performance is being pushed to the next level.


Heye offers technical service by Glass People that are highly skilled experts to support its customers in case of any technical problems in the production process.

Heye Remote Service Packages

Specialist knowledge and expertise is necessary to help implementing new technology or processes and to improve production efficiency. The Global Heye Team supports you in your daily work and in emergencies. Our team will help you with


  • prompt and direct urgent assistance in the event of malfunctions
  • 24/7 emergency hotline
  • increased system uptime paired with shorter downtimes and the resulting cost reductions
  • usage of modern communication technologies
  • reduced need for on-site technician calls.


Therefore, book your personal HEYE REMOTE SERVICE PACKAGE in good time. For further information please click here.


Contact & Support

During normal office hours
(9 a.m. to 5 p.m. CET) you can
reach our technical support by

+49 5724 26 664

Contact via E-Mail

All lines busy?
Please use our callback service!

24/7 Service Hotline

Outside normal working hours and at weekends and national holidays etc., Heye International offers a comprehensive 24/7 emergency service support.



The number for this support is:

+49 163 68 26 360

This service is free-of-charge for our TAA partners as well as in warranty case.